PRIVACY POLICY
This Privacy Policy establishes the terms in which fajasluxurys.shop uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information that is collected
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to maintain a user registry, of orders if applicable, and to improve our products and services. It is possible that periodic emails will be sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address that you provide and may be canceled whenever.
fajasluxurys.shop is highly committed to fulfill the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
cookies
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie is then used to have information regarding web traffic, and also facilitates future
visits to a website. recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its website.
Our
website uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service for websites, you do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as user registration, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.
This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with a court order.
fajasluxurys.shop reserves the right to change the terms of this Privacy Policy at any time.
Orders:
Orders are made by filling out the order form that is on our website correctly.
Orders can only be made by registered persons who have an account in our Store, or those who provide all the necessary information to carry out the transaction.
Each order placed by the Customer is confirmed - we will send an e-mail informing the Customer that we have received the order.
The store reserves the right to verify the order. If there is no contact with the buyer or the order cannot be confirmed, the store reserves the right to suspend the fulfillment of the order.
Delivery:
The store executes orders within the first 48 hours after placing the order or making the payment. If there are any problems executing the order, customers will be informed immediately. By execution of the order we mean sending the merchandise to the customer.
Deliveries within the USA are made by a courier company, outside the USA by a courier and postal service.
The store is not responsible for damage or loss of goods generated by the courier company. In the event that the courier service is selected by the buyer, the store bears no responsibility.
The store is not responsible for shipments that have not been delivered by the courier service due to customer responsibility (no contact, no one at home, incorrect delivery address) or failure of the courier service. In addition, the store is not responsible for the detention of packages by the control of the authorities (for example, customs). The courier service makes several attempts to deliver the shipment. If it is not delivered for any of the above reasons, the shipment is considered delivered. The cost of shipping for lost abroad varies and is reported when placing the order.
Refunds and overpayments:
In the event that circumstances force the store to refund the money paid by the customer to the store's account, this refund is made within a maximum period of 14 business days.
If the customer made the payment by credit card or electronic transfer, the refund payment is made to the credit card number or bank account from which the payment was made. In the case of ordinary bank transfer, cash on delivery, or when for reasons beyond the store's responsibility the identification of the bank account number from which the payment was made is not possible, the refund will be made to the account
of the customer in the store (overpayment). Overpayment from the Client's account will be transferred to the client's bank account only when he/she orders it. The order is made to the store through the contact form or in writing to the store address.
The Store reserves the right to verify the identity of the Customer requesting the return. The Store is not responsible for the error or delay in making the refund if the Client, despite having sent the request by email, does not indicate the account number where he wants the payment to be made, or if he does not provide the necessary data to that the Store can make the payment. The Store is not responsible for non-compliance or delay in the return in different situations when the Client has given wrong personal information (name, address) or wrong account number.
Return Policy:
All sales are final. Due to the nature of the products, we do not accept returns and/or refunds.
Exchanges (if applicable)
We only replace merchandise if received defective, you have (3) days from receipt of the product to notify us by email that it was defective. Garments must have all original tags attached, show no signs of wear, and be in their original packaging. Email us at info@fajasluxurys.shop Once we receive your email, tracking instructions will be provided. You will have up to 14 days from the date we are notified of the return of the merchandise, then the product will not be accepted.
You will be responsible for paying your own shipping costs for exchanging your item. Shipping costs are not refundable.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If for any reason, within 48 hours of receiving your girdle/compression garment, it does not fit, or is damaged, we MUST email and let us know. If after discussion, a replacement agreement is made, the original compression garment/girdle must be returned to receive a replacement garment/girdle. You will receive an email with a return label once the replacement is ready to ship. Without exceptions!!!
